The Morning Brew: Grounds for Business Education & Connection
Proudly brought to you by the Glenwood Springs Chamber and Alpine Bank
Start your morning off right with "The Morning Brew," an education series designed to fuel your professional growth and connections. Over the course of six sessions, dive into essential topics such as marketing strategies, cyber security, banking fraud prevention, artificial intelligence, and optimizing your Google My Business profile.
Whether you're a seasoned professional or just starting out, these sessions offer valuable insights and networking opportunities to help you stay ahead in today’s business world.
Enjoy coffee provided by the Bluebird Café and small breakfast bites by Annie's Café as you learn and connect in a relaxed and engaging environment.
This education series is free for members. General Admission cost is $10.
Spring Session Information:
Banking Cyber Security and Fraud
Tuesday, February 18 | 8:30-10 a.m
Morgridge Commons | 815 Cooper Ave., 2nd Floor
Presented by Ross Bentzler & Shanna Woods of Alpine Bank
Small businesses are prime targets for cybercrime, with 43% of ransomware attacks directed at them, costing an average of $2.98 million per incident. Common threats include phishing, malware, business email compromise (BEC), and account takeover (ATO), often leading to fraudulent transactions and financial loss. To mitigate risks, businesses should implement various forms of protection. In the event of an attack, swift action is crucial to minimizing damage and preventing future breaches.
Key Takeaways:
- Common threats and attack methods
- Best controls for small businesses
- Proper action to take in the event of an attack
Dealing With Humans: How Customer Service Can Save the World
Tuesday, March 18 | 8:30-10 a.m
Glenwood Springs Library | 815 Cooper Ave
Presented by Don Chaney of Dealing With Humans
Most of us have been to seminars on Customer Service. But what about a seminar that talks about serving humans?
"What's the difference?", you ask. One is as a transaction, the other is an interaction. Dealing With Humans reminds us how easy it is to forget that it's not "us versus them" in dealing with challenging customers, guests, and clients. It is all of us, in it together. This seminar will have you remembering why you got into the business of dealing with humans in the first place, and give you tools for dealing with your customers and their occasional challenges, but turning those situations into long, fruitful relationships with your guests. You will learn how to make your business a place your customers feel heard, appreciated, and served. This is not another customer service talk. This is about knowing WHY your customers are the way they are, and how to effectively, and with true empathy and kindness, deal with them.
Key Takeaways:
- Tools for dealing with guests, customers, and clients, in positive and negative situations.
- A new respect and sense of appreciation for your role fostering and modeling positive human communication.
- Learning to turn transactions, large and small, into meaningful human interactions, making your customers love doing business with you.
Marketing with Social Media
Tuesday, April 22 | 8:30-10 a.m
Glenwood Springs Library | 815 Cooper Ave
Presented by Ashley Jammaron
Key Takeaways: TBD
Fall Session Information Coming Soon
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