Hospitality Training Event presented by David Aaker
When: Tuesday, May 18
Two Session: 9-11 a.m. or 1-3 p.m.
Where: Hotel Colorado
Please join us for this premier hospitality training event with David Aaker presented by the Glenwood Springs Chamber Resort Association, the City of Glenwood Springs and the Hotel Colorado.
Admission: $25 (Refreshments and light snacks provided)
A few things you can expect to learn:
- The power of information and communication in hospitality.
- The importance of first impressions in customer service.
- Four Basic Principles of Ethics.
- "Fishing" for customers.
- Difference between service and products.
- Building customer loyalty.
This premier hospitality training event is presented by David Aaker. David is an internationally recognized Motivational Keynote Speaker, Trainer and Author in Customer Service, Leadership and Communication.
About David Aaker
David served in Organizational Management as a Chamber of Commerce President and CEO from 1981 to 2004, and is a 1989 Graduate of the United States Chamber of Commerce Institute for Organization Management at Boulder Colorado.
By invitation from the US Chamber, David has been a faculty member for over 19 years for the Institute program and teaches courses on Management, Leadership, Customer Service and Ethics for Non Profit Organizations and Associations at five Universities nationwide.
David was presented two “Hall of Fame” awards for Community and Economic Development and Tourism Promotion from the City of Palmdale and The City of Palm Springs Bureau of Tourism during his tenure as a Chamber of Commerce President and CEO for 20 years.
David’s nationwide clients include State Departments of Tourism, American Indian Resorts and Casino’s, Hotels, Hospitals, School Districts along with State and Local Chambers of Commerce, CVB’s, Associations, Organizations, Municipal and Sovereign Nation Governments in North America, Better Business Bureau and the United States Air Force.
David has been in the Chamber Management and non-profit training arena for over 38 years. In May of 2009, Mr. Aaker was named “Among America’s Best Speakers” by Sky Radio on American Airlines, and was featured on 42,000 flights worldwide.
He is also a published author of two books; “Success Simplified”, a new anthology of 24 nationally selected speakers and “50 Unforgettable Speakers”, both published by Insight Publishing.
"Serving others is a privilege, not an obligation."
For more information please contact Tara Harman at [email protected] or 970-945-6589.
Dealing with Difficult Behavior
When: Tuesday, May 11 from 9 a.m. - 10:15 a.m.
or - Monday, May 17 from 6 - 7:15 p.m.
Where: Zoom!
Free and Open to the Public
Presented by: Hope Center's executive director, Michelle Muething
A class designed to help participants learn practical ways to deal with individuals with difficult behavior, ways to make an environment safe, detect warning signs for those in distress, understand how our reactions can impact another person, gain an understanding of how to care for yourself and those around you. This class is typically arranged for organization and businesses who would like their staff trained in de-escalation techniques and assessing when it is time to call for support such as law enforcement. The Hope Center holds the mobile crises response contract in Eagle and Pitkin counties and staff consistently use the techniques taught in this class. Classes have been taught to medical, transportation, non-profit, and law enforcement staff.
Glenwood Springs Virtual Educational Series
When: Wednesday, May 19 from 6 - 7:30 p.m.
Wednesday, June 16 from 6 - 7:30 p.m.
Wednesday, July 21 from 5:30 - 7:30 p.m.
Where: Zoom!
Free and Open to the Public
This event series is designed to guide the community of Glenwood Springs in developing solutions for our unhoused neighbors. Over the course of three sessions, we'll hear from experts as they discuss key topics related to homelessness and housing including the driving causes of homelessness, providing trauma-informed care, solutions and industry best practices, and the path forward for our community.
The primary objective for the series is to create a more thoughtful community conversation about the issues and to invite more community members to actively participate in the solutions. A secondary outcome will be to identify 1-2 solutions that are immediately implementable in 2021.
This event is proudly sponsored by The Interfaith Alliance of Colorado, The City of Glenwood Springs, CHFA, and the Glenwood Springs Chamber Foundation.
Business & Breakfast
When: Second Tuesday of every month from 9 to 10:30 a.m.
Where: Online
Join us each month to learn about tools and gain skills to help your small business succeed and grow.
The next webinar will be held in May 2021.
Free and Open to the Public
This event series is free, open to the public, and presented by the Glenwood Springs Chamber Resort Association, Glenwood Springs Post Independent, BlizzardPress, River Blend Coffee House, Colorado Mountain College, and Garfield County Libraries.
